Returns & Exchanges

Your shopping experience at The Little Haven and product satisfaction are the highest priorities to us.

We endeavour to ensure that all our items are thoroughly checked and carefully packaged before they are sent out. We are confident that we stock high quality products that would deliver satisfaction to you however there may be instances where you are not fully satisfied with your purchase or due to the wrong size or colour, or just simply not the right gift.

If you are not fully satisfied with your purchase, you may return the merchandise and obtain a full refund on the value of the purchase. Return delivery and postage costs of exchanged items are the customer's responsibility.

Refund will be made provided the item is returned in its original sealed, unused condition and undamaged packaging with all labels intact. A proof of purchase will need to accompany the returned item. Note that the intention to return the merchandise needs to be communicated to The Little Haven by way of email (click here to contact us) within 7 days of the date of delivery. We will issue you a new reference number. Whilst the refund will exclude original postage costs, we will resend the new item free of additional freight/delivery charges.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that all SALE item purchases are final, and not exchangeable. We are also unable to accept returns on custom orders or items no longer in stock.